Contact Us

NYC DOT’s Pedestrian Ramp Program values questions, comments, and concerns from New Yorkers.  There are several ways to get in touch with us:

NYC 311 is the official source for New York City non-emergency government services. Visit to report conditions such as damaged sidewalks or curbs. You can also reach 311 by phone, the free NYC 311 App, Twitter, or Facebook.

DOT invites you to contact Commissioner Trottenberg online. Use this form to write about pedestrian ramps or other transportation-related issues.

If you have an inquiry or complaint regarding an accessibility issue, contact Quemuel Arroyo, DOT’s ADA Coordinator and Disability Service Facilitator.